Question 1

What areas do you serve?

Accepted Answer

We serve the Greater Seattle area including Seattle, Bellevue, Tacoma, Redmond, Kirkland, Bothell, Renton, Issaquah, Sammamish, and surrounding cities. Enter your ZIP code in our quote tool to confirm your address is within our service area.

Question 2

How is the price calculated?

Accepted Answer

Your price is based on the service type, number of bedrooms, bathrooms, living areas, and any add-ons you select. Recurring bookings (weekly, bi-weekly, monthly) receive automatic discounts of up to 20%. You'll see your exact price before you book — no surprises.

Question 3

Do I need to be home during the cleaning?

Accepted Answer

No — many of our clients provide a key or entry code. We are fully insured and bonded, and all cleaners pass a thorough background check. If you prefer to be home, that's completely fine too.

Question 4

What products do you use?

Accepted Answer

We use only certified eco-friendly, non-toxic cleaning products that are safe for children, pets, and the environment. If you have specific product preferences or allergies, let us know in your booking notes.

Question 5

How do I book and pay?

Accepted Answer

Book online in under 3 minutes using our booking tool — no account required. Payment is processed securely via Stripe at the time of booking. We accept all major credit and debit cards.

Question 6

Can I cancel or reschedule?

Accepted Answer

Yes. Cancellations made more than 24 hours in advance receive a full refund. Recurring subscription customers can cancel, pause, or reschedule anytime through the customer portal link sent in your confirmation email.

Question 7

Do you bring your own supplies and equipment?

Accepted Answer

Yes — our team arrives fully equipped with all professional-grade supplies and tools. You don't need to provide anything. If you'd like us to use specific products you own, just let us know.

Question 8

What if I'm not satisfied with the clean?

Accepted Answer

We stand behind our work with a 100% satisfaction guarantee. If you're not happy, contact us within 24 hours of your cleaning and we'll return to re-clean the areas in question at no extra charge.

Question 9

How far in advance should I book?

Accepted Answer

We recommend booking 3–7 days in advance for the best time slot availability. Same-day or next-day bookings may be available depending on our schedule — check the booking tool for real-time availability.

Question 10

Do you offer commercial cleaning services?

Accepted Answer

Yes. We provide professional cleaning for small businesses, offices, and retail spaces throughout the Seattle–Bellevue–Tacoma area. Commercial bookings can be scheduled before or after business hours to avoid disrupting your operations.

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